Due to the nature of our products and the specialist manner of which they are required to ship, smoke products cannot be returned to us.
All sales are final and no refunds or exchanges are allowed due to federal hazmat shipping regulations, but in the unlikely event that one of our products is found to be defective, we will refund the unit price.
If there is an issue with the order or any product contained within, customers should email or call us directly on 775-513-6600 to discuss. Any defective product refunds will be processed to the same card that the transaction was made on within 14 days. (We do request proof of the faulty unit be provided – pictures, video, etc. Without proof, we cannot determine if the unit was faulty or defective. No refunds will be processed without proof).